If you are thinking about ending your People’s Postcode Lottery subscription, the online process can seem a little unclear at first.
Whether you want to stop payments or simply understand what happens next, it may help to know the key steps.
This guide explains how cancellation usually works, who to contact, and what to expect with any remaining payments. With the essentials set out in plain English, it may help you make a decision.
What Is the People’s Postcode Lottery and How Does It Work?
The People’s Postcode Lottery is a subscription lottery in the UK. You pay £12.25 per month, and your ticket is linked to your postcode, rather than chosen numbers.
Entries go into several draws across the month. Winners are selected at random from valid UK postcodes taking part, and if your postcode comes up, everyone playing in that area shares the prize. Potential payouts range from smaller amounts, to larger monthly jackpots.
Your monthly payment covers entry into that month’s draws. As with all lotteries, outcomes are random, so there is no method that can guarantee a win.
Part of every ticket sold helps fund charities and community projects. If you are considering starting or stopping a subscription, a quick look at the current terms and potential prize details should show exactly how entries and any payouts work.
If you are weighing up whether the format might suit you, the next section looks at some common reasons people choose to cancel.
Why You Might Want to Cancel Your People’s Postcode Lottery Subscription
There are plenty of reasons someone might decide to stop playing, and priorities change over time. Some typical examples include:
- Wanting to manage monthly spending differently or save money
- No longer interested in taking part in lottery draws
- Preferring to support charities or good causes in other ways
- Moving house or changing postcode
- Finding another game or hobby that suits personal interests better
Ultimately, it is a personal choice. If you do want to cancel, here is how the process works.
How To Cancel Postcode Lottery Online
Cancelling online is straightforward, but you do need to contact the Lottery’s team, as there is no full self-cancellation on the website.
The quickest route is the online cancellation form on the official site. You will be asked for details such as your name, postcode, contact information and subscription reference. After you submit the form, the Customer Experience team will get in touch to confirm the cancellation and confirm when it takes effect.
You can also email info@postcodelottery.co.uk. Include your full name, address and date of birth, so your account can be located securely. If you would rather speak to someone, call the freephone number 0808 109 8765 for help and confirmation.
Once processed, future payments stop. Payments already taken for upcoming draws are generally non-refundable, and any prizes from those draws will be paid in the usual way. If you are unsure about timing, ask the team to confirm the final draw you are entered into and the date your payments end.
Prefer to contact them by email or phone instead of using the web form? The next section compares those options.
Can You Cancel the Postcode Lottery by Email or Phone?
Yes. If you would like written confirmation or are not able to use the online form, email info@postcodelottery.co.uk with your cancellation request and the key details listed above.
If you would rather have everything confirmed there and then, call 0808 109 8765. The team can explain effective dates, confirm the final draw you are entered into and answer any account questions.
If you want a confirmation letter or email for your records, ask for it during the call or include the request in your message. Cancellations are not processed through social media or online chat, so stick to the official form, email or phone.
Thinking about stopping for now but might return later? Here is how rejoining works.
Can You Rejoin the Postcode Lottery Later On?
If you cancel, you can join again at any time. Rejoining is the same as a new sign-up: provide your postcode and payment details, and make sure you are aged 18 or over. If you have moved, you will need to use your new postcode.
There is no waiting period or penalty for returning. Your new subscription starts fresh, and entries begin from the next available draw once your payment is set up.
Common Issues When Cancelling and How to Fix Them
Most cancellations are handled quickly, but a few snags can crop up. These tips may help resolve some common problems:
- Account details not recognised: Check your name, address and date of birth match the information on your account exactly.
- No confirmation received: If nothing arrives after a few days, contact customer service to make sure your request was received.
- Payments still going out: Check the terms. Payments already allocated to upcoming draws usually stand, even if you cancel part way through a period.
- Unsure which payment method you used: Ask customer service to confirm the method on file and the date of your final payment.
- Trouble with the online form: If the site will not load or submit, use email or phone instead.
Only play if it fits your budget, and take a break or stop if it does not. If you cancel, the steps above can help you close your account cleanly.
*All values (Bet Levels, Maximum Wins etc.) mentioned in relation to these games are subject to change at any time. Game features mentioned may not be available in some jurisdictions.
**The information provided in this blog is intended for educational purposes and should not be construed as betting advice or a guarantee of success. Always gamble responsibly.