Becoming a BOTB finalist is exciting, but it also raises a practical question: how do BOTB get in touch, and what number do they call from?
This blog post explains how BOTB contacts winners, the phone number you are most likely to see, how to tell a genuine call from an impersonator, and what happens after you pick up. It also covers where to find official contact details and how to keep your account information up to date.
Knowing what to expect makes everything simpler and safer. Read on to see the key signs of a real BOTB call and the straightforward steps that follow.
How Does BOTB Contact Winners?
BOTB usually contacts winners by phone, using the mobile or landline number listed in the player’s account. If there is no answer, they may try again and follow up by email to confirm key details and outline what happens next.
Keeping your phone number and email address current helps avoid delays. If a message or call seems out of place, check it against the details published on the official BOTB website before responding.
Curious about the number that tends to appear on your screen? Let’s look at that next.
What Phone Number Does BOTB Use To Call Winners?
BOTB commonly calls from a London landline, which starts with the 020 dialling code.
The main office number frequently reported is 020 7371 8866. Occasionally, other lines registered to BOTB may be used, but they should always be tied to the official business. If a call comes from an unfamiliar number claiming to be BOTB, compare it with the contact details on the BOTB website or in recent official emails.
Of course, the number is only part of the picture. There are other clear signs a call is authentic.
How To Recognise An Authentic BOTB Call?
A genuine BOTB call usually comes from an 020 London landline and the caller will introduce themselves as part of the BOTB team. They may confirm basic details such as your name, the email on your account, or the competition you entered.
They will not ask for passwords, PINs, full card numbers, or online banking logins. The conversation should feel clear and unpressured, with straightforward explanations about next steps. If anything feels off, end the call and contact BOTB using the details on their website.
Missed the call altogether? Here is what to do.
What To Do If You Miss A BOTB Call?
There is no need to worry if you miss a call. BOTB often tries again and may leave a voicemail or send a follow-up email. Check your voicemail, text notifications, and email inbox, including spam or junk folders.
If the missed call shows a number linked to BOTB, you can return the call using the official number listed on their website, rather than relying on any number sent in a text message. Using verified contact details helps you avoid imposters.
If you are unsure whether a call or message is genuine, you can verify it quickly.
How Can I Verify A BOTB Call Is Genuine?
The simplest check is to compare the caller’s number with the contact details shown on the official BOTB website. You can also cross-check recent official emails for matching information.
A real BOTB representative will never request your passwords or full banking details. If something does not add up, hang up and reach out to BOTB directly using the phone number or email address listed on their site. That way, you stay in control of the conversation and your information.
Once you have confirmed the call is real, the discussion usually turns to the practicalities of claiming.
Prize Collection Process After A BOTB Call
After the initial call, BOTB typically sends a confirmation email that outlines the prize and the next steps. As part of standard checks, winners are usually asked to provide proof of identity, for example a passport or driving licence, and in some cases proof of address. These checks help ensure prizes are awarded securely and to the right person.
Prize handover arrangements are agreed directly with the winner. Depending on the prize, this might involve scheduling a collection, confirming delivery details, or organising a handover appointment. Keep communication within official channels and do not share sensitive information elsewhere.
Keeping your account details accurate helps everything run smoothly, which brings us to updating your contact information.
How Do I Update My Contact Details In My BOTB Account?
You can update your phone number, email address, and postal address by logging in on the official BOTB website and visiting the My Account or Profile section. Save any changes so they apply to future communications.
Accurate contact details reduce the chance of missed calls or emails and make it easier for BOTB to reach you quickly if your entry is selected.
Staying reachable is only half the story. It is also important to spot messages that are not what they seem.
Common Scams Pretending To Be BOTB And How To Spot Them
Scammers sometimes pose as BOTB and claim you have won a prize. Warning signs include calls from unfamiliar or withheld numbers, emails from addresses that do not end in “@botb.com,” and messages arriving via social media DMs. Requests for payment or for sensitive information before releasing a prize are also red flags.
Genuine BOTB staff will not ask for banking passwords, full card numbers, or upfront fees. Scam emails often include spelling mistakes, unusual formatting, or pressure to act immediately. If something feels wrong, do not engage. Instead, verify the message using the contact details on the official BOTB website.
Knowing where to find the real channels makes this much easier.
Official BOTB Contact Channels And Where To Find Them
BOTB communicates through a small set of official channels. Phone calls usually come from a London office landline with the 020 area code, and the main office number is listed on the BOTB website. Official emails come from addresses ending in “@botb.com.” If you ever need to confirm a caller or message, check the details against the contact page at www.botb.com.
Verified social media accounts may post news and updates, but they are not the place to share personal information. Use the website’s published phone number or email address for anything account-related.
If you are concerned about your gambling, support is available from independent organisations such as GamCare and GambleAware.
**The information provided in this blog is intended for educational purposes and should not be construed as betting advice or a guarantee of success. Always gamble responsibly.